Background: Retired couple Jim and Margaret Henderson were living on Pension Credit in a 1970s semi-detached home. Their fixed income made rising energy costs particularly challenging, but they were hesitant about “government schemes” they’d heard about.

The Transformation: Through the LA Flex scheme partnership with South Lanarkshire Council, they received comprehensive upgrades in February 2025: a new air source heat pump, and solar panels. The 3-week process was managed entirely by Alternate Energy UK.

Measurable Impact: Their energy bills reduced by 65%, saving them £520 annually. The solar panels even generated small payments back to the grid during summer months. “We wish we’d done this years ago,” Margaret explained. “Our home is warmer, our bills are lower, and we’re doing our bit for the environment.”